Privacy Policy

1. Introduction

Carzona ("we", "our", or "the Platform") is operated by Airosofts LLC, located in Lexington, KY, United States. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website (carzona.com.py), applications, and related services (collectively, the "Services").

By accessing or using our Services, you consent to the practices described in this policy. If you do not agree, please do not use the Platform.

For privacy inquiries: [email protected]

2. Personal Information We Collect

2.1 Information You Provide Directly

• Account data: name, email address, password, phone number, WhatsApp number.
• Vehicle listings: vehicle details, photos, pricing, location, and seller contact information.
• Dealer data: business name, tax ID, address, website, logo, and description.
• Communications: any messages or inquiries you send us.

2.2 Information We Collect Automatically

• Usage data: pages visited, searches performed, clicks, vehicles viewed, vehicles saved as favorites.
• Device data: IP address, browser type, operating system, language.
• Cookies and similar technologies: we use cookies to maintain your session and analytics tools to understand how the Platform is used.

2.3 Information from Third Parties

• Social login: if you choose to sign up with Google or Facebook, we receive your name, email address, and profile photo as authorized by the provider.

3. How We Use Your Information

3.1 Transactional Purposes

• Create and manage your account.
• Publish and display your vehicle listings.
• Facilitate contact between buyers and sellers (via WhatsApp, phone, or email).
• Manage dealer subscriptions and plans.
• Process free trial periods and billing.

3.2 Analytical Purposes

• Analyze Platform usage to improve the experience.
• Generate performance statistics for dealers (views, contacts, favorites per listing).
• Monitor trends and usage patterns.

3.3 Personalization

• Save your favorite vehicles and recently viewed vehicles.
• Display relevant search results.

3.4 Communications

• Send you account-related notifications.
• Inform you about changes to our services or policies.

3.5 Security and Legal Compliance

• Prevent fraud, suspicious activity, and misuse.
• Comply with applicable legal obligations.

4. Sharing Information with Third Parties

We will never sell, rent, or otherwise trade your personal information. We may share information in the following cases:

• Service providers: we share data with providers that help us operate the Platform, including hosting, database, analytics, and authentication services.
• Contact between users: when you list a vehicle, your contact information (name, phone, WhatsApp, email) is visible to interested buyers.
• Dealers: CRM lead data is accessible only to the dealer that created it.
• Corporate transactions: in the event of a merger, acquisition, or asset sale, your information may be transferred to the resulting entity.
• Legal requirements: we may disclose information when required by law, court order, or governmental authority.

5. Cookies and Tracking Technologies

We use the following technologies:

• Session cookies: to keep your user session active.
• Browser storage: to save your favorites and recently viewed vehicles.
• Analytics: to understand how users interact with the Platform, including pages visited, clicks, session duration, and device type.

You can configure your browser to reject cookies, although this may limit the functionality of the Platform.

6. Advertising and Online Tracking

Third-party companies may serve advertisements using cookies, web beacons, pixels, and similar technologies across multiple sites. The Platform does not recognize "Do Not Track" signals from your browser.

7. Public Information

Information you share in public areas of the Platform (such as vehicle listings and contact information) may be accessed by other users. We are not responsible for the use that third parties may make of information you have voluntarily published.

8. Security

Your information is stored on servers located in the United States. We implement physical, electronic, and procedural safeguards to protect your information. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. We cannot guarantee the absolute security of your information.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. If you delete your account, we will delete your personal information within a reasonable period, unless we are required by law to retain it.

Vehicle listing data that has been marked as sold or deleted will be retained for a maximum of 12 months for statistical purposes, after which it will be anonymized or deleted.

10. Your Rights

Depending on your location, you may have the following rights:

• Access: request a copy of the personal information we hold about you.
• Rectification: correct inaccurate or incomplete information.
• Deletion: request the deletion of your account and personal data. You can do this directly from your profile settings.
• Portability: request your data in a structured format.
• Objection: object to the processing of your data for specific purposes.

To exercise these rights, contact us at [email protected].

11. International Data Transfer

Carzona is operated by Airosofts LLC from the United States. Your information may be transferred, stored, and processed in the United States or other countries where our service providers are located. By using the Platform, you consent to this transfer of data. Please be aware that the privacy laws in the United States may differ from those in your country of residence.

12. Children's Privacy

The Platform is intended for users aged 18 and older. We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will delete it immediately.

13. Links to Third Parties

The Platform may contain links to third-party websites (including WhatsApp links to sellers). We are not responsible for the privacy practices of these sites. We recommend that you review their privacy policies.

14. Managing Communication Preferences

You can unsubscribe from promotional emails using the unsubscribe link in each email. However, you cannot opt out of transactional communications related to your account (such as registration confirmations, password changes, or service updates).

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with the new "Revised" date. Continued use of the Platform after changes constitutes your acceptance of the modified policy.

16. Google User Data

Carzona uses Google OAuth to allow you to sign in with your Google account. We only access your name, email address, and profile photo for the purpose of creating and managing your account. Carzona's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

17. Contact

If you have questions, comments, or requests related to this Privacy Policy, you can contact us:

• Email: [email protected]
• Location: Lexington, KY, United States